FAQ

1. Do I need an account to place an order? No, guest checkout is always available. However, creating an account offers extra benefits:

  • Faster checkout on future orders

  • Real-time order tracking and full purchase history

  • Early access to exclusive deals and seasonal promotions

2. What payment methods do you accept? We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) as well as secure payments through PayPal.

3. How secure is my payment information? Your checkout is protected by industry-standard 256-bit SSL encryption. Payment details are processed directly through secure financial networks and are never stored on our servers.

4. What currency will I be charged in? All transactions are processed in USD. If your payment method uses a different currency, your bank or card issuer will automatically apply their standard exchange rate at the time of purchase.

5. How should I enter my shipping address? Please enter your complete address using standard English characters to prevent carrier processing errors. If your address contains special characters or accents, please use their standard English equivalents.

6. Can I change my shipping address after placing an order? Address changes can only be made within 12 hours of placing your order. Once an order is processed or handed to the carrier, the destination cannot be altered.

7. How long does shipping take and how do I track my order? Orders typically take 1–2 business days to process and 3–10 business days to deliver depending on destination. Once your package ships, you will receive an email with your tracking number and carrier link.

8. What should I do if an item is missing or damaged? If any part of your order is missing or damaged upon arrival, please contact our support team within 14 days of delivery with your order number and photos (if applicable), and we will resolve it promptly.

Still Have Questions? Our support team is here to help!

  • Email: lenorawilsonve262@gmail.com

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)